Senior Platform Engineer

Description:

Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One.

Responsibilities:
 

• Deployment, management and maintenance of Virtualization platforms (Amazon Workspaces and Citrix) in Amazon Web Services (AWS)
• Escalate and drive issues related to support of virtualization platforms
• Join high severity incident calls and lead troubleshooting efforts for a quick recovery.
• Identify, diagnose and resolve Windows based desktop vulnerabilities
• Monitor, troubleshoot, and escalate production problems as per operations processes affecting desktop infrastructure
• Work collaboratively with with other IT team members to resolve complex issues and implement improvements
• Create and maintain comprehensive documentation for all IT systems and services the team supports
• Train users on software and promote IT policies and procedures
• Engage in service capacity planning, demand forecasting, and system tuning
• Excellent problem solving, oral, and written communications