Senior Operations Consultation Manager

Description:

As a Starbucks Senior Operations Consultation Manager, you will . . .

• Bring your deep operational leadership experience to large cross-functional bodies of work. Your subject matter expertise will ensure the successful delivery operational initiatives for our store partners.
• Provide strategic thought leadership through collaboration with team and cross-functional partners on strategic initiatives and programs that impact Starbucks retail stores.
• Provide retail operations perspective and expertise on projects, programs, and initiatives to optimize performance relative to sales, profitability and the customer and partner.
• Develop content for implementation, communication, and sustainment to ensure effective integration with the Store Operating System.
• Analyze and evaluates project interdependencies and their impacts. Works cross-functionally to fully understand interdependencies and ensure solutions support related tracks of work.
• Ensure all teams working on the projects or program understand and work toward accomplishing the business vision, goals and objectives of the project or program.
• Collect project feedback and information to identify root cause of problems to solve and optimize performance.
• Present implementation strategies and recommendations utilizing the Retail Operating Model (consideration of the Partner, Customer, and Business impact) as a filter and framework.

We’d love to hear from people with....

• Skilled in evaluating the impact of change and adept at designing change management processes that consider multiple leadership levels, prioritizing the end user's perspective. This ensures the successful implementation and user acceptance of new products, equipment, processes, or work methods.

• Proficient in assessing the impact of change and developing effective processes to ensure the successful implementation and user acceptance of new processes, products, procedures, or methods.

• Excellent communication abilities, both orally and in writing, with the capacity to deliver clear and concise messages to senior leadership audiences.

• Demonstrated capability to influence and collaborate with individuals at all levels within the organization.

• Strong leadership skills to lead multiple large and complex projects simultaneously, working alongside cross-functional partners and retail leadership teams across the organization.

• Proven track record of quickly establishing and maintaining productive cross-functional working relationships.

• Thrives in ambiguous situations, demonstrating the ability to find innovative solutions.

• Deep understanding of the Starbucks Operating System and extensive knowledge of Starbucks retail store operations, processes, and procedures.

• Demonstrated proficiency in applying Lean principles to identify problems, conducting thorough root cause analysis, and developing effective countermeasures for significant and complex challenges faced by the company.

• Proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Teams.

• Strong analytical skills, enabling the ability to analyze and interpret data effectively.