Description:
As the Transformation Program Manager, you will help support Community Finance as it evolves to its next stage of excellence and impact through a mix of project, program, and change management skills. You will orchestrate a wide array of concurrent work streams spanning people, process, technology, and data, helping our teams stay on track and deliver an ambitious transformation agenda. You will help create leadership visibility into both present and planned activities, unifying numerous stakeholders into a well-managed, sequenced plan, and ensuring that CF’s overall change journey is digestible, well understood, and widely supported. You won’t do all of these things alone, but you will play an outsized role in shepherding our change journey in the right direction.
This job might be a good fit for you if:
- Your influence and impact extends beyond the boundaries of your team through leadership without authority
- You are intellectually curious and energized by learning about a broad range of new subjects including new business and technology areas
- You are a keen student of project, program, and change management frameworks and apply them appropriately in different situations
- You enjoy the process of orchestrating several moving pieces, and you’re able to see potential problems before the arise
- You excel at communicating and influencing people across management levels and functions
- You keep calm - and help others do the same - in an environment of competing priorities
- You enjoy being on a team whose impact is truly greater than the sum of its parts
- You have a heart for community development and value making people's lives better in a meaningful, lasting way
Responsibilities:
Serve as the lead program manager for CF’s Transformation efforts:
- Owning the meeting cadence for stand-ups, working group meetings, leadership share-outs, and other meeting structures as needed
- Developing templates, trackers, resources, and guidance to collect and maintain accurate information on the status of multiple change efforts
- Helping the team translate goals/strategies into concrete actions and keeping the work on track through milestones/deadlines and reporting
- Creating and maintaining calendars, roadmaps, dashboards or other mechanisms to transparently share the status work in-flight and the anticipated path forward
- Aligning team, cross-functional, and project-based efforts into a cohesive, sequenced, and well-understood transformation plan that supports CF’s overall objectives
Partner with the Chief of Staff to:
- Plan and execute effective communications strategies across appropriate channels, ensuring that stakeholders are well prepared for upcoming changes, understand “from/to” shifts, and have access to relevant resources, training, and points of contact
- Generate excitement and momentum through development of a common change story and the celebration of important milestones/outcomes
The ideal candidate will have:
- Strong influencing skills and experience navigating and negotiating through the nuances of a resource-constrained delivery environment
- Outstanding communication and partnership skills for interacting and communicating with key stakeholders across all levels to manage, inform, influence and drive outcomes
- A deep empathy for associates and strong ability to understand and communicate their needs and constraints, limiting negative, disruptive impacts to their work and well being
- Organizational agility to adapt to changing demands
- Strong consulting and collaboration skills
- A growth mindset and curious nature to ask, “what if…”