Senior Manager

Description:

Manage multiple client ESG Programs of varying size and scope. Execute all day-to-day program management responsibilities with no oversight. Train and provide oversight to Program Managers executing these day-to-day management responsibilities. Provide strategic oversight and direction of client programs. Manage a team responsible for all aspects of performance management.

Essential Job Functions / Job Duties and Responsibilities:

 Ensure excellence and client satisfaction for all work delivered by the team supporting your projects/programs, engaging your Director, ESG Programs and the assigned Strategic Advisor, as needed to ensure overall client satisfaction. 
 Ensure the successful execution of all work product under your management, ensuring work is delivered on time, on budget, within scope, factually accurate, and meets client expectations. Assist your managers in these responsibilities as they progress and in troubleshooting and address issues on these KPIs, escalating to your Director, ESG Programs as needed. 
 Support your Director, ESG Programs on capacity, staff planning, sequencing, and prioritization of client work within your team. 
 Ensure your team is operating efficiently by implementing process improvements established by ESG Programs team, including processes, tools, software, practices, and replicable work that can be standardized to scale delivery. Identify the need for process improvements to the Senior Director, and support development of improvements when tasked.Properly set up and close out all client work under your management, with completion of After-Action Reviews (or periodic reviews), and address findings as appropriate, sharing with your Director. 
 Create program budgets, monthly staffing allocations, and oversee budget tracking for your client programs, with oversight and input from your Director. 
 Conduct the invoicing process for your client’s scope of work. Ensure that invoicing is reviewed and sent out on time. Work with accounting to resolve any issues or questions with invoicing and train and oversee managers as appropriate regarding invoicing. 
 Train and oversee your Managers on day-to-day budget management responsibilities, progressing in training them on budget and allocation creation. 
 Manage your team’s development, career progression, performance management, and engagement. 
 Implement formalized learning opportunities for your team’s development. 
 Ensure execution and proper alignment of goals, professional development plans, and performance feedback for all team members, including indirect reports. 
 Contribute to team talent assessment, utilizing the Talent Review Grid to have meaningful conversations with your direct and indirect reports. Maintain clear understanding of where all team members are in their career progression. Use information gleaned to make employment and development decisions, including succession planning. 
 Manage, direct, and develop your direct and indirect reports. Evoke creative and innovative thinking while helping team members to develop their skills and align their career aspirations with business goals. 
 Ensure your team is properly resourced and staffed. Work with your Director, ESG Programs, to inform of potential staffing needs and resource allocation issues. Participate in the Talent Acquisition process, as directed by your Director. Progress to a Hiring Manager role. 
 Contribute to business development efforts, with oversight from your Director, ESG Programs and in coordination with Senior Director of ESG Programs, VP of Growth, the VP of Client Success: 
 Participate in internal annual client strategy meetings. 
 Support development of SOWs and budgets for your team’s client programs, expanding scopes as appropriate. 
 Redirect any new business opportunities to the VP of Growth. 
 Represent RE Tech at conferences, speaking engagements, and through thought leadership efforts. 
 Engage Legence companies, through the VP of Growth, where needed, to implement solutions for clients. 
 Monitor and stay abreast of ESG industry topics. Provide input on where RE Tech may need to enhance current offerings and develop new offerings or products.Contribute to the development/enhancement of offerings, when assigned. 
 Plan and deliver appropriate trainings, exposure, and experiences within your team. Ensure that existing, new staff, and managers within your team are trained as appropriate for their role on team offerings, services, and processes, as well as any changes or additions therein. 
 Effectively and appropriately utilize the ESG Rotational Program staff. Identify appropriate tasks for this team, oversee training of team members and completion of work. 
 Follow appropriate processes for vendor vetting. 
 Serve as a role model for the company and within the ESG industry. Drive collaboration and connection internally and externally. Continue to be a part of or join an industry community serving as a representative of RE Tech. Identify and oversee opportunities for team member participation In Industry groups. 
 Properly and accurately track all of your time worked and expenses in BigTime, billing to the correct codes and using the correct labor categories. 
 Know and follow company processes, ensuring your direct reports do as well. 
 Perform all other duties as needed and assigned. 

Essential Knowledge, Skills and Abilities:

 Knowledge of all RE Tech services and products. 
 Familiarity with U.S. EPA ENERGY STAR Portfolio Manager. 
 Knowledge of energy, sustainability, and environmental, social, and governance (ESG) practices and programs. 
 Possess a growth mindset seeking continuous improvement and supporting a culture of learning, growing, and improving as an individual, our team members, our business, and our client work. 
 Ability to foster inclusive and creative collaboration internally and externally to co-create successful outcomes. 
 Ability to lead client engagements. 
 Strong analytical, problem-solving and decision-making capabilities, with the ability to diagnose client needs and market context to translate into compelling ESG strategies that drive value. Strong attention to detail in your work and work produced by your team. 
 Business acumen and knowledge of staff development, planning, resource allocations, and tracking against financial KPIs. 
 Possess sound business ethics, including the protection of proprietary and confidential information. 
 Ability to be flexible and adapt to a changing landscape and client needs, handle multiple time-sensitive priorities, excel in a fast-paced environment, and ability to pivot and adjust priorities and approaches 
 Ability to expertly manage up, down, and across the organization, as well as outside clients and vendors. 
 Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude. Ability to manage challenging interpersonal situations, including employee and client relationships. 
 Exceptional written communication skills with a propensity to write in a clear, concise manner to convey points effectively, creatively, and with the appropriate tone and professionalism. 
 Excellent verbal communication skills to effectively interact with and build confidence with internal and external contacts, including public speaking. 
 High degree of initiative, proactiveness, drive, enthusiasm, energy, and follow through. 
 Advanced knowledge with online collaboration and file sharing tools, such as SharePoint and the Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Teams).