Senior Manager

Description:

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

We are seeking a dedicated, disciplined, process-oriented professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

As a member of the Capital One Software Command Center team, you will apply your analytical, risk management, and program / process management skills. You will collaborate with many cross functional teams including Sales, Product, Tech, Cyber and Risk teams, and partner with stakeholders across the organization on initiatives to (a) help drive transformation and change necessary to achieve the well managed objectives and create efficiency across the organization.

This position is looking for a highly motivated professional with excellent information technology (IT) system (a) risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately respond-to-mitigate actual or potential tech, cyber, or process risks to the enterprise.

As a Sr. Manager of Process Management, you will lead in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

What you’ll do:

Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes in an AWS cloud environment

Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation

Review and verify governance documents and procedures for accuracy and effectiveness

Create and disseminate reports and metrics related to the cloud and cyber risk environment to key stakeholders

Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence

Lead designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness

Who you are:

Self-starter who knows when to work independently and collectively to meet task deadlines and specifications

Keen ability to navigate “white space” or ambiguous situations

Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes

Eager to periodically participate in other special projects for the team

Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities

Passionate about organizational design, development, and effectiveness

Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

Basic Qualifications:

High School Diploma, GED, or equivalent certification

At least 5 years of Process or Risk Management experience

At least 3 years of Continual Improvement experience

At least 2 years of experience in People management