Senior Instructional Designer

Description:

What You'll Do:

• Lead curriculum development and maintenance for one or more Customer Service new hire or migration curricula.
• Participate on a team of instructional designers, who will design, develop, and build blended learning content for troubleshooting and customer service business needs.
• Write strong, measurable learning objectives (both terminal and enabling) and tie them to the business goals for the programs who request the team’s services.
• Develop, follow, and evangelize learning design and development best practices and standards.
• Work closely with Subject Matter Experts (SMEs) to analyze and synthesize content.
• Use data to support learning interventions.
• Evolve the Chewy blended learning strategy to the next level while partnering and collaborating with all the appropriate teams.
• Have mastery of sophisticated adult learning theories, and how to apply them to common business problems and achieve business results.
• Effectively function as a business partner as part of the Chewy Operations team.
• Project lead programs to dates and schedules. This individual may build the plans or help the team handle to plans they build.
• Mentor and support development of junior team members.

What You'll Need:

• An advanced degree or certification in Performance Technology, Instructional Design, Adult Learning, or Instructing plus 7-10 years of on-the-job application with programs.
• Validated experience with Instructional Design and performance consulting in cross group environments and the ability to drive metric improvements.
• Deep instructional design knowledge and the ability to convey the sophisticated ID theories to internal stakeholders in a way that they can consume, and support.
• Validated e-learning design and development experience and experience with designing, developing, delivering and evaluating blended learning courses/lessons.
• Developing multiple projects at one time.
• Demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions.
• Experience with using Learning Management Systems.
• Exceptional communication skills and the ability to use Microsoft Office products including Word, PowerPoint, and Excel.