Description:
The Senior Group Sales Manager supervises one or more of the Sales Departments within the store to include merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities, while assuming full store responsibilities as directed by the General Manager.
ESSENTIAL FUNCTIONS:
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Meets or exceeds all financial plans as set by the Company.
- Executes all Sales plans as directed by the Company.
- Opens and closes the Store, assumes responsibility for the entire store when the General Manager is out of the building and has “Manager on Duty” responsibilities.
- Supervises the Receiving, Customer Service, Maintenance and Sales Departments through the Group Sales Managers and/or in the absence of the GM.
- Maintains planograms as set by the Corporate Office.
- Staffs the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Works closely with Base Camp Support Staff to ensure proper merchandise assortment and inventory levels.
- Resolves customer and associate issues.
- Communicates and implements all advertising and marketing initiatives of the Company to include tabs, flyers, signing, pricing, features, imagery, visual presentation, etc.
- Supports the GM as directed with all operational and financial efficiencies by auditing reports & processes, supporting physical inventory & shrink, safety requirements, and all operational procedures.
- Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning, and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.