Senior Director Of Membership

Description:

Duties & Responsibilities:

• Supervise the Museum’s Membership team (6 FTEs and several volunteers), which includes member appeals, renewals, and programming.

• Maintain a focus on expanding member revenue, with a four-year objective of re-building Field Museum membership to pre-pandemic levels and $3 million in annual revenue.

• Ensure membership marketing expertise is reflected in on-site, digital and direct mail acquisition, and loyalty/renewal programs that sustain a core, life-long membership.

• Serve as a visible internal champion and diplomat on behalf of Museum members and the accommodations necessary to build their long-term loyalty.

• Offer leadership to several signature programs during the year, including: the annual Members’ Nights program, an industry-leading tradition now in its 74th year; members preview days; Members’ Holiday Lounge; and, member programs

• Serve as a lead stakeholder in advising editorial decisions regarding In The Field, the members’ magazine.

• Collaborate with several programs throughout the year, especially the annual Field Giving Day and Education Center’s outreach and overnight events.

• Support staff familiarity with strategic analytics to guide management decisions about Admission pricing and innovation in customer service and amenities.

• Establish an ambitious program of member/donor feedback and analytics to provide effective input for optimal management decisions and measure ongoing satisfaction and anticipate/mitigate long-term issues.

• Work directly and comfortably with high-level Museum volunteers, including members of the Board of Trustees.

• Participate in several cross-Museum coordinating committees for Attendance, Floor Operations, Campaign, Brand/Communications, and annual giving.

• Participate in various projects, as assigned, across the Museum.

Qualifications:

• Bachelor’s degree required; master’s degree preferred

• Previous management experience in a museum or cultural setting strongly preferred

• High-level communication skills required

• Proven ability to manage multiple projects at the same time

• Ability to lead and manage cross-departmental teams; must be a team player

• Ability to manage coinciding strategic and operational details

• Proficiency in office technologies preferred

• Experience with Raiser's Edge (donor database) strongly preferred

• Proven ability to manage a team with sensitivity to institutional financial and operational goals