Description:
This General Manager is responsible for driving sales and profitability of their store through effective leadership, people development, and by building a team of professionals, from sellers to management, who have a common objective. This role is also responsible for clearly communicating and guiding the team to achieve their objectives, as outlined in conjunction with corporate. We are looking for a business minded leader who can drive sales and positive plan results in the store through superior customer service, events, promotion, and motivation of the staff. The General Manager represents Neiman Marcus in their respective community by upholding the highest standards and protects the brand.
What You’ll Do
- Plan and execute store budgets and ensure guidelines are being followed to minimize operating expenses and maximize revenue
- Create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
- Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
- Provides consistent and frequent communication so all team members are aware of the vision, goals, expectations and status
- Maintains a strong presence on the floor and stays aware of what is happening throughout the day
- Seeks to help others by identifying and meeting the needs of their team, customer, partners, and the community
- Set strategic objectives and set priorities accordingly
- Develop, motivate and train the management team in all aspects of the business
- Recognize great performance and address performance issues
- Review business with the Division Buyers and discuss action plans that will yield position results
- Champion the store's new account and clientele acquisition programs and help motivate the store team to meet these goals
What You Bring
- 10+ years of related experience and/or training. Prior retail senior management experience is required.
- Customer Focus
- Delegation
- Innovation Management
- Building Effective Teams
- Managing Vision and Purpose
- Motivated and results driven
- Excellent customer service skills
- Ability to trouble shoot and problem solve
- Merchandising/visual set-up skills
- Managers must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
- To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.