Senior Client Services Manager

Description:

Senior Client Service Manager serves as a client and account management’s day-to-day point of contact for Identity, Data and Partner accounts. Responsibilities include coordinating or managing operational processing, change/issue/release management, data delivery across all Acxiom lines of business and contractual compliance. The Senior Client Services Manager also participates in defining requirements for account related projects as well as resolution of client delivery issues and seamless quality assurance of client deliverables. *This role can be located almost anywhere in the U.S. What You Will Do: Manages client and Acxiom’s delivery expectations for applicable contracts and statements of work.

Communicates status, issues, problems, and feedback to client stakeholders and teams. Manages delivery status calls to clients and facilitates client satisfaction through communication and day-to-day delivery and data operations. Establish and maintain client priorities regarding delivery and data needs. Monitors adherence to contractual obligations (Service Levels) and ensures deliverables meet client contractual requirements and are consistent with client priorities, time, budget, and quality standards.