Description:
As a Senior Auto Claims Advisor, your responsibilities include handling complex non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.
Your work
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
- Manage an inventory of claims.
- Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
- Paid 14-week virtual training that is a combination of classroom and hands on job training.
- Training is Monday-Friday from 800am-500pm Pacific Time.
- Training starts on 03/18/2024.
Required Experience, Education And Skills
- High School Diploma/GED or 2 years’ experience in a customer facing virtual environment leveraging internet, phone and chat features required.
- 2+ years of adjusting complex auto claims experience required.
- May require Adjusters and appraiser license as required by state.