Senior Associate

 

Description:

The Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics, driving operational excellence, and enabling the execution and development of the Customer Success strategy. A Senior Analytics Associate supports the data management, maintenance, and infrastructure for the Customer Success organization. They are responsible for defining, measuring, and visualizing key performance indicators (KPIs) at every stage of the customer lifecycle. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance.


Essential Functions (Duties and Responsibilities):

 

50% Data Management and Maintenance

  • Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization
  • Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers
  • Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful
  • Partner with the broader Business Operations team to drive projects and processes that contribute to improvements in data integrity
  • Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements

 

50% Deliver Data Analyses and Business Insights

  • Create easily consumable data visualizations that help our organization uncover insights and develop recommendations to solve key business questions and influence outcomes
  • Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights from our mountain of data
  • Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability
  • Engage with business stakeholders across the organization to frame, structure and prioritize analyses
  • Analyze key performance metrics to identify root cause of performance issues
  • Produce reports and analyses for key stakeholders/processes (QBRs, Board Decks, Manager Communications, etc.)
  • Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
  • Support strategic initiatives by leading business problem definition, hypotheses formulation, and designing and delivering performance measurement and monitoring
  • Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance

 

Education & Experience Required:

  • Bachelor's Degree in Computer Science, Statistics, Business, Finance/Accounting Operations/Supply Chain/Engineering
  • Intermediate SQL skills required
  • 4+ years of professional experience
  • 2+ years of experience in analytics, financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations
  • Working knowledge of relational database architecture (Snowflake, Oracle, MS SQL Server, PostgreSQL, etc.)
  • Comfort using statistical methods
  • Strong analytical skills
  • Familiarity with data visualization programs (Power BI, Tableau, Tableau CRM (formerly Salesforce Einstein Analytics)).

 

Organization Athenahealth
Industry Other Jobs Jobs
Occupational Category Senior Associate
Job Location New York,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-11-19 2:48 pm
Expires on 2025-01-03