Description:
The UKG/Kronos Senior Analyst is responsible for reviewing, analyzing, and evaluating business systems applications to support departmental and end user needs. The senior analyst is responsible for production support including application operations, enhancements/incidents, configurations and development. The senior analyst will be responsible for developing, configuring, and delivering effective UKG/Kronos specific solutions for HTC's client(s). You will work closely with the client HR and Finance teams as well as others within the Support Teams to ensure strong partnerships and alignment between business needs and the application solutions. Strong communication and teamwork skills are required.
Primary Responsibilities:
- Serve as the liaison between client HR and Finance teams to understand business practice and processes and to ensure business needs and system requirements align.
- Work with client Business Owners and Technical Teams for requirements gathering (integration) and prepare functional documentation.
- Gap analysis and implications.
- Understand Kronos integration elements and map them to Dimensions.
- Responsible for production support of UKG Dimensions and Kronos WFC (Workforce Central) applications, its integrations and customizations ensuring responsiveness to customer requests and quality of work.
- Responsible for functional design, configuration and support of applications with a primary focus within UKG Dimensions/Kronos WFC Time and Attendance domain.
- Evaluates system application needs of operating department users and makes recommendations on solutions.
- Develops, tests, and modifies internal applications systems, databases and operational environments.
- Designs applications, modules, and/or approaches, and application configurations as required.
- Prepares test data, codes, reviews, tests, debugs and manages implementation of system application building.
- Reviews, revises and updates program configuration as required.
- Ensures that documentation is created for all systems applications designed or modified.
- Works toward stated levels for customer satisfaction goals / objectives by performing related duties and requirements in meeting program objective, as set forth by the client by promoting HTC’s policy in servicing the account.
- Maintains technology expertise, keeping current with evolving systems applications analysis, programming and database technology.
- Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
- Owns their portfolio of solutions by keeping abreast of enhancements, patches, and upgrades and ensuring that these are communicated to HTC and client leadership and implemented timely.
- Other duties as assigned.
Knowledge, Skills and Abilities (KSAs):
- Experience on migration from WFC to WFD.
- Experience working on various modules of Kronos and Dimensions (Attestation, Analytics, Accruals, Extensions etc.) is a must.
- Understanding of WIM integrations.
- Requirement gathering.
- Excellent oral, written, interpersonal, and communication skills.
- Strong analytical, problem solving, and multi-tasking skills.
- Strong work ethic, team and customer service orientation, proven dependability and promptness.
- Familiar with relational databases and client-server concepts.