Senior Account Manager

Description:

RESPONSIBILITIES:

Develop customer account strategies and tactical penetration plans.
Develop new customer relationships.
Develop compelling value propositions based on ROI cost/benefit analysis.
Execute against the major steps of the sales process:
- Find new business opportunities
- Qualify new opportunities
- Close new business.
Serve as a focal point for customer services issue escalation.
Manage closure of escalated customer support issue.
Sell against quarterly and annual revenue targets for subscription and services.
Maintain high levels of customer satisfaction and loyalty with customers.
Manage to detail regarding the customer account contact management information through the entire sales life cycle process.

Experience and success in selling high value, mid to large company solutions ($125K and above and 3-6 months in duration for individual transactions).
Experience and success in selling high value, long lead time enterprise solutions ($250K and above and 6-12 months in duration for individual transactions).
Experience and success selling implementation consulting.
Proven sales quota attainment track record ($2M annual quota and above).
Proven new business development skills.
Outstanding presentation, facilitation, communication and negotiation skills.
Outstanding customer-focused Account Management skills.
Knowledge and understanding of Logistics industry pain points and related cost drivers is preferred.
Knowledge and understanding of Software-as-a-Service solutions.
High comfort level and presence with senior executives.
Extensive travel required.
Bachelor's degree required.
Experience with Microsoft Office (Excel, Word, PowerPoint) required.
Experience with Salesforce and Google Apps is preferred.