Description:
The Security Supervisor reports directly to the Deputy or Assistant Head of Security – Operations (DHSO/AHSO) and is responsible for providing day-to-day operational leadership to a team of security officers. While administrative leadership responsibilities involve a consistent team, operationally this role will be required to provide leadership to members of other teams across different shifts and buildings.
A major part of the Security Supervisor’s role will involve his/her ability to communicate with Security Officers, Security Management, other Museum staff, and the public. This role is responsible for day-to-day interactions to administer programs in the areas of training and development, emergency preparedness, fire safety, and policy enforcement.
Leadership Responsibilities:
- Provides direct leadership to team of 12-20 Security Officers
- Conducts roll call, takes attendance and makes daily post assignments
- Counsel security officers, both verbally and in writing, on their job performance
- Teams with the DHSO/AHSO to complete performance evaluations
- Completes written reports on security and safety-related incidents
- Conducts individual and group training sessions on security related topics
- Conducts security briefings and orientations for new employees
- Implements museum and security department’s policies and procedures fairly and consistently
- Pass-down shift notes and relevant information to incoming relief supervisor(s) and officers to ensure communication of necessary information
General Responsibilities:
- Ensures personal safety for staff and visitors
- Responds to emergency situations when necessary
- Interacts with visitors to give directions, provide information and enforce museum rules
- Immediately reports deficiencies in their area (i.e., safety, damage, leaks, etc.) to their Security Supervisor
- Ensures caterers, vendors, contractors, and other like personnel follow established procedures and takes corrective action when appropriate
- Conducts opening and closing procedures while ensuring the museum and all other properties remain secure
- Will serve as a member of the museum emergency response team.
- Will assist in medical emergencies involving visitors or staff, including but not limited to
- Performs other duties as assigned
Other Expectations:
- May be assigned to a day, night, or early morning shift.
- May be assigned to work weekends on a regular basis.
- May be assigned to work overtime hours
- May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations.
Skills, Knowledge, Abilities:
- Understanding of and ability to apply a positive customer service mindset
- Ability to lead a team through positive example and reinforcement.
- Must have good verbal communication skills
- Computer literate in general business software
- Maintains a friendly and courteous attitude
- Must have good writing skills in order to document incidents and events clearly and concisely
- Ability to work various shifts and flexibility to cover relieving shift when needed or help cover special events going past shifts schedule.
- Must have reliable transportation to ensure punctuality
- Must be polite and tactful with dealing with co-workers and public.
- Must be alert and able to respond quickly in an emergency.
- Must be presentable at all times through proper grooming and personal hygiene.
- Must have accurate vision (22/20 or 20/40 with corrective lens acceptable).
- Must be able to sit and/or stand for long periods at a time.
- Must be able to walk and climb stairs
- Must be able to lift, push and pull 50 lbs.
- Must be able to work unsupervised or closely with supervisors for extended periods at a time.
- Sound decision-making abilities
- Experience in conflict resolution and verbal de-escalation
- Must be able to complete Museum-provided First-Aid/CPR/AED certification training within first 3-months of employment.
Education and Experience:
- High school diploma or GED.
- Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation.
- Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety.
- Security Officers must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security.
- Previous security and leadership experience preferred
- Previous customer service experience highly desired.
- All applicants are required to have a valid state issued ID or driver license in order to complete the application process.
- Bilingual is a plus!