Security Services Representative

Description:

The Security Services Representative supports our day shift operations. This role works from early to mid-morning to mid to late afternoon. Security Services Representatives perform security operations of a multi-site security program for the museum to insure adequate, effective coverage of security needs during their scheduled shifts. They act as liaison to both internal and external contacts, including museum guests, employees, event attendees, business vendors, contracted staff, local police, fire, and other public safety-related entities.

Security Services Representatives promote a positive guest experience while applying museum policies, ensuring that the guests’ first and last impression of Museum of Pop Culture (MoPOP) is memorable, reflecting museum core values.

Essential Job Duties (other duties as assigned)

• Perform shift security operations for museum facilities.
• Monitor security systems and building controls, dispatch information to appropriate personnel.
• Monitor security surveillance systems, building automation systems and/or security and fire alarm controls.
• Perform rounds, secure areas, and provide directional information to guests.
• Provide event security services for rentals, internal, and external special events.
• Write incident, accident, and unusual occurrence reports.
• Make security observations and recommendations to security leadership team members.
• Interact with other museum departments in the routine course of security activities.
• Greet, escort, assist guests’ needs to provide high quality guest services as trained.
• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
• Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and embedding and operationalizing DEIA strategies in the department and within this role.