Description:
Leadership Responsibilities:
- Provides direct leadership to team of 20 SOC Specialists
- Counsel SOC Specialists, both verbally and in writing, on their job performance
- Teams with the DHSA to complete performance evaluations
- Completes written reports on accidents and incidents
- Conducts individual and group training sessions on security related topics
- Conducts security briefings and orientations for new employees
- Assists SOC specialists in monitoring applicable systems, including, but not limited to, surveillance, alarms, communications, and environmental systems.
- Implements museum and security department’s policies and procedures fairly and consistently
- Pass-down shift notes and relevant information to incoming relief supervisor(s) and officers to ensure communication of necessary information
General Responsibilities:
- Subject Matter Expert for Emergency Communication System
- Lead for monitoring international and domestic risk conditions for Museum staff traveling on Museum business, to include preparation of pre-travel briefings as needed.
- Will serve as a member of the museum emergency response team.
- May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations.
- Manage SOC operation to ensure an adequate level of staffing at all times
- Ensure SOC Specialists maintain an impeccable appearance and carry required equipment
- Ensure adherence to department procedures, processes, and policies
- Maintain relationships with people across a variety of areas within the organization
- Participate in department projects and initiatives and provide knowledge and leadership in cross-functional project teams
- Act as a resource for staff on procedural questions and concerns; provide solutions and escalate certain issues to the appropriate personnel.
- Escalate work performance issues to the proper personnel when necessary
- Issue and collect equipment such as uniforms, radios and keys
- Ensure SOC Specialists understand and comply with post and special orders, department policies and operating procedures
- Performs other duties as assigned
Skills, Knowledge, Abilities:
- Ability to lead a team through positive example and reinforcement.
- Must be proficient in English, both written and verbal communication skills
- Proficient in general business computer software
- Practical experience working with video management systems, building alarm monitoring systems, access control monitoring systems, and communication systems.
- Maintains a friendly and courteous attitude
- Must have good writing skills in order to document incidents and events clearly and concisely
- Must be polite and tactful with dealing with co-workers and public.
- Must be alert and able to respond quickly in an emergency.
- Sound decision-making abilities
- Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
- Be physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if required
- May be designated as “essential personnel” and required to report to work or remain at work during inclement weather or other emergency situations
Education and Experience:
- Bachelor’s degree and/or five years of related experience preferred
- Must have a minimum five years working in a monitoring or control-room environment, including practical experience working with video management, access control, and alarm monitoring systems.
- Qualifications also include a clear criminal background report, must be 18 years of age or older and have the ability to perform all tasks required of the position, with or without reasonable accommodation.
- Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety.
- Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security.
- All applicants are required to have a valid state issued ID or driver license in order to complete the application process.
- Bilingual is preferred