Security Operations Center Associate

Description:

Reporting to the Manager of Access Control and Surveillance, the primary responsibility of the AC& SO is to ensure a secure and safe environment at the Taft Museum of Art through monitoring activities across the museum and proactively identify issues in order to ensure every person that visits either as a guest or staff member has a positive and meaningful experience.
CORE RESPONSIBILITIES
Monitors the opening, closing, and securing of the Museum.
Monitors the entire Museum via access control and life-safety systems and responds appropriately.
Responds promptly and professionally to facility emergencies in a manner that protects the guests, staff, volunteers, visitors, and the Museum itself.
Prepares high-quality incident reports and records for the senior management team effectively and professionally.
Assists contractors, vendors, and visitors that may be ill and injured.
Maintains departmental records.
Monitors, operates, and maintains alarm systems.
Maintains the Security Department's equipment including keys, radios, flashlights, and uniforms.
Maintains critical logs and property access control.
Participates in training programs to encourage the development of the security personnel and other members of museum staff.
Provides excellence in guest and visitor service and portrays a positive and professional image.
Reports to the Museum for after-hour emergencies as needed. This action is required if the Museum is closed due to weather, power outages, or other conditions unless advised differently by the Chief of Security.
Must handle special requests, escorts, suggestions, and complaints made by staff, guests, contractors, vendors, and volunteers.
Functions as Fire Watch, as needed.
Performs other related duties as assigned by management.
MUSEUM SHARED RESPONSIBILITIES
Must embrace the Museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through your words, behaviors, and interactions with our guests, staff, volunteers, visitors, and the public.
Be ready to learn and to teach every day.
Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our ability to achieve success as a team.
Appreciate, understand, and value each team member's expertise, background, experience, strengths, and unique perspective.
Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
Always try to give the best, strive to achieve excellence in all tasks and goals.
Demonstrate professionalism on and off the job; always represent the Taft Museum in a positive and professional light.
Be impeccable with your word; trustworthy and ethical in all dealings inside and outside the Museum.
Works with a diverse group of people, flexing communication styles based on cultural differences and thinking styles.
Focuses on delivering the Museum Mission, Wildly Important Goal (WIG), and Department WIG. Each employee has a WIG that they are working on weekly to achieve.
Must adhere to all current Museum policies, procedures, protocols, and processes.
Creates a pleasant work environment by being a positive influence and respectful to every person.
REQUIRED MINIMUM EDUCATION & EXPERIENCE
An associate's degree in criminal justice, law enforcement, security, or a closely related field is preferred, or the equivalent number of years of experience in the security field.
Previous security experience required.
Highly capable in museum security monitoring equipment and have knowledge and understanding of museum security and safety standards and practices/procedures.
Proficient computer skills, including Microsoft Office to include PowerPoint, Outlook, Word, Excel.
CPR/AED, First Aid certification, or first responder certification or training desired.
Experience with facility-access systems required.
Strong, proven "people" skills are required.
REQUIRED SKILLS AND CAPABILITIES
Excellent communication skills, both verbally and in writing.
Must have good judgment and quick wit.
Exhibit a certain level of objectivity to fulfill their duties.
Able to deal with uncertainty as well as have decent reporting skills.
Reliable and dependable and possess a high level of integrity as well as control over their emotions.
Demonstrates a passion and aptitude for delivering an exceptional experience for all.
A team player who is ready and willing to help wherever needed; must be a "hands-on" employee who is willing to step in.
The ability to plan, organize, and meet project deadlines by prioritizing what work is required.
Identifies work priorities and teams with their peers to accomplish.
Capable of moving briskly through the building, climb ladders and stairs, respond quickly to alarms and events requiring security involvement, deal with emergencies, and helps where needed.
Must be self-motivated and be able to work well under pressure.
Reliable transportation to and from the Museum.
Due to the essential nature of all security positions, all Security Associates, as part of the job, must report for after-hour emergencies for extended periods.
Be able to sit, stand, or patrol for long periods. Other physical requirements:
Hear normal conversation (hearing aids acceptable).
Be able to bend, stoop, or work with hands above shoulder level.
Be able to perform physical duties, of the position with or without a reasonable accommodation.