Security And Guest Services Associate

Description:

Since its establishment in 1941, the Sidney and Lois Eskenazi Museum of Art has grown from a small university teaching collection into one of the foremost university art museums in the country. A preeminent teaching museum, the museum's internationally acclaimed collection, ranging from ancient gold jewelry and African masks to paintings by Claude Monet and Pablo Picasso, includes more than 45,000 objects representing nearly every art-producing culture throughout history. The Eskenazi Museum of Art has recently completed a $30 million renovation of its acclaimed I. M.
Pei-designed building. The newly renovated museum is an enhanced teaching resource for Indiana University and southern Indiana. Positioning the institution as a premier teaching museum requires breakthrough programming, experiences, and storytelling that advance its mission in powerful ways.

Job Summary

Security and Guest Service Associates will lead by example as great ambassadors for the Museum.

Department Specific Responsibilities

• Responsible for safeguarding the people and property/collection of the Eskenazi Museum of Art from theft/damage while ensuring an outstanding guest experience. This is achieved by helping all guests, clients, vendors, and museum employees to understand and comply with museum guidelines and polices in a manner that ensures an outstanding guest experience.
• Works in internal/external facing roles for Eskenazi Museum of Art, including all areas of the Museum, offsite monitoring facilities, and other areas of campus per operational requirements of the department.
• Provides support and occasional supervision for PT Guest Services Associates.
• Works at an EMA Security monitoring station as Security Panel Operators and perform other tasks as assigned or apparent.

General Responsibilities

• Patrols grounds, building interiors or stands post at an assigned location. Protects university assets against theft, vandalism or unauthorized use or entrance of property.
• Monitors rooms, offices, corridors, galleries, public access and service areas. Ensures doors and building entrances are locked and/or unlocked at designated times.
• Tests alarm systems; investigates tripped alarms and unusual or suspicious activity; may keep routine logs or prepare reports.
• Involves law enforcement agencies when necessary; assists with investigations. Assists police, fire and medical personnel during emergencies.
• Assists patrons and visitors with directions or information; responds to calls for service and provides safety escorts as needed.
• Performs other duties as assigned.