Seattle Art Museum

Description:

BENEFITS: Part time regular employees are able to enroll in our company’s 403b plan. Employees will also accrue sick leave and vacation leave at a rate of .0385 per hour worked. There are twelve paid holidays and one floating holiday throughout the calendar year, that are paid on a pro-rated basis, reflective of employee’s average hours worked in the prior six weeks. Additional benefits include subsidized transportation (ORCA business passport), access to fitness facility, and museum membership.

ESSENTIAL FUNCTIONS:

Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues during events by patrolling and/or posting these areas. Regulate and control access to private event spaces in SAM/SAAM/OSP. Ensure patrons, vendors and staff are following Museum policies and procedures.
Build and maintain cooperative, respectful and professional relationships with other staff and volunteers. Strive to provide a welcoming, inclusive, accessible environment for staff, patrons and guests, while helping to ensure their safety and enjoyment of the museum.
Observe and assist visitors; correct or report problems as appropriate.
Provide superior customer service and proactively use de-escalation techniques and training to prevent situations from escalating unnecessarily.
Observe artwork for change of any kind; report problems to supervisor for immediate notification to registrar; report any building conditions requiring attention to Facilities.
Cooperate with Visitor Experience, Membership, volunteers, and Venue Experience to learn and convey Museum information to enhance visitor’s Museum experience.
Escort contracted workers and vendors through restricted access spaces in SAM/SAAM. Ensure non-museum workers stay within designated work spaces and provide key/proximity card access through locked doors/spaces.
Maintain knowledge of current policies, procedures, and security system operations in order to correctly implement judgment and actions for protection of art, and the safety and protection of Museum staff and visitors.
Report incidents, notable events, and respond to calls for emergency assistance.
Complete written incident reports (IRs) detailing incidents.
Participate in training programs for emergency situations, including fire and earthquake evacuation, active shooter preparedness, first aid. Be prepared to assist Security supervisors and others in these emergency response situations.
Perform other duties as assigned.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

High School graduate or GED.
Demonstrated customer service skills.
Good interpersonal, written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to prepare clear, accurate written incident reports.
Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations.
Must be reliable.
Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner.
Flexibility, adaptability, and ability to change in a dynamically moving event-driven environment.
Ability to work with close attention to detail and maintain confidentiality.
Must have the ability to remain calm in stressful situations and help resolve customer complaints.
Ability to adhere to Museum policies and to support management decisions in a positive, professional manner.
Ability to pass and maintain security background check clearance.
WORKING CONDITIONS:
Exposure: Work areas are primarily inside, in a climate-controlled environment with light background noise. Work is occasionally performed at other indoor and outdoor sites, in all types of weather.
Schedule: Working nights, weekends and/or holidays is required.

PHYSICAL ACTIVITIES REQUIRED FOR ESSENTIAL FUNCTIONS:

Stationary Work: Approximately 95% of time is spent standing or moving around the work area. Balance of time (approximately 5%) is spent stationary while working at a desk. Long periods of sustained standing are required.
Communication: Clear and effective communication with volunteers, donors, members, the public, and co-workers is necessary. May have contact with hostile or abusive members of the public.
Vision: Corrected vision close to 20/20 is necessary to effectively use the computer screens.
Moving: The ability to move up to twenty pounds on occasion is necessary for moving files, equipment, and supplies. Must be able to regularly position self to access files. Must be able to ascend/descend stairs in high-rise building.
Office Work: Ability to effectively and regularly operate assigned equipment, including, but not limited to, radios, flashlights, telephones, dispatch software and other equipment, and supplies is necessary.