Description:
Essential Duties and Responsibilities:
- Representing the Museum to teachers and other visitors planning online and in-person class trips for K-12 students
- Maximizing Museum attendance by scheduling a high volume of school visits
- Maintaining ownership of a complex and fluid calendar of visiting groups
- Managing the invoicing process, including checking that invoices match the correct services and ensuring that they are paid
- Advising visitors on details of arrangements, such as the most appropriate presentations for the class and the availability of resources
- Accurately tracking details of visits and transactions in a variety of spreadsheets and lists
- Preparing reports showing monthly and year-to-date student, group, and school booking data
- Aiding in the invoicing and collections process ensuring compliance with all applicable Museum and departmental policies
- Contributing to a variety of other Museum efforts as the need arises, including but not limited to coordinating volunteers assisting at Museum programs and events, helping to answer the phones, and helping with general office tasks as needed.
Qualifications:
- Exceptional customer service skills
- Extraordinary attention to detail and organization skills, in order to flawlessly work across multiple systems and spreadsheets
- Professional and polished phone presentation skills and written communication skills
- Strong spreadsheet and analytical skills
- Demonstrated record of achievement performing some complex administrative function
- Team orientation, with the ability to work in close cooperation with other Museum staff members
- Excellent creative problem-solving skills, an ability to be calm under pressure, enthusiasm, and a strong work ethic
- Previous experience in a call center or billing/invoicing function is a plus