Sales Support Team Lead

Description:

We’re seeking an enthusiastic Sales Support Team Lead based in the US responsible for supporting our Reseller and Enterprise Sales teams. This role will support a team working through a ticket system in Salesforce to assist with administrative tasks such as PO processing, account set ups, licensing requests, etc, while contributing to the overall success of the team.

The Day to Day:

• Closely working with the Enterprise Sales teams for Corporate, Media & Agency verticals

• On-board new Sales Support Team members

• Provide ongoing coaching to the team to develop skills

• Manage all customer service activities, including but not limited to, quality and quantity of customer interactions

• Manage daily activities of the Sales Support Team and ensure a smooth workflow and high level of productivity

• Analyze performance reporting and make recommendations on how to improve the team's performance

• Identify system and workflow improvements to enhance the team's efficiency

• Participate in process improvement initiatives as needed

• Manage the progress of multiple projects and setting internal priorities for teams

• Handle escalated issues in real time and help drive to favorable solutions for both clients and sales stakeholders

• Providing feedback around upcoming process changes to ensure a seamless transition

• Providing team specific performance reporting and analysis to the management team

What you'll bring to the Role:

• Minimum 3 years Administrative Experience

• Accurate Data Entry Skills

• Microsoft Office Suite: Intermediate Excel Level: Formulas, Tables, Formatting and Pivot Tables

• Problem Solving Ninja

• Strong Attention to Detail

• Enjoys Working in a Team Environment

• Fluent in English - any additional Language(s) is/are a plus