Description:
OVERVIEW
This position is responsible for giving Best in Class service while supporting the Sales Support team and
meeting company and individual goals. The Sales Support Assistant works cohesively with the Sales Support
team and other departments to provide timely customer care and ensures accuracy of all data.
RESPONSIBILITIES
- Responsible for order entry, pricing/ discounts, product information and availability promotions,
cancellations, extensions, and delivery.
- Is familiar with EDI (Electronic Data Interchange) order processes, backorders, return authorizations,
cancellations, credits, chargebacks and requisitions for strategic, national, specialty, independent, or
niche accounts.
- Audits and tracks orders to ensure appropriate pricing, discounts or sell program extensions or
applied payment terms are accurate.
- Other duties as assigned.
POSITION REQUIREMENTS/QUALIFICATIONS
- Associate degree (A.A) or equivalent from a two-year college or technical school; or six months to
one-year related experience and/or training; or equivalent combination of education and
experience is preferred.
- Must have excellent communications skills and ability to work effectively with all levels of
personnel.
- Must have strong interpersonal skills support leadership, management, negotiation, and problem-
solving functions of this role.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously; meet
deadlines and handle work related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situation.
- Detail oriented while maintaining an extremely positive attitude.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Team player with a “can do” attitude that can work in a fast-paced environment.
- Ability to establish and maintain a professional atmosphere for employees, clients, and customers.
- Able to work a flexible schedule to include overtime and weekends as requested.
- Demonstrates product and policy knowledge when handling customer questions, requests, orders,
and issues.
- Strong phone and customer service skills.
- Solid proficiency and experience in data entry systems (ABS, SAP and web orders).
- Knowledge of Database Software, Internet Software. Basic knowledge of MS Excel, Word, and
Outlook.
- Ability to use effective questioning techniques to get to the root cause as quickly as possible to
understand and resolve issues, quickly making sound decisions.
- Proven ability to multi-task as well as plan and prioritize workloads, both independently and in a
team environment, with minimal supervision.
- Ability to make intelligent decisions independently and contribute recommendations for resolution
of issues to next level management.
- Must be able to move and/or lift up to 10 pounds.