Description:
Position will provide primary sales support to Dynegy, Large Commercial & Industrial, Commercial Door-to-door and Apartment & Builder Sales with pricing, data acquisition, issues management and contracting transactions. Position may provide sales support for sales teams in other states should the need arise.
Responsibilities:
The Midwest Northeast account manager’s role will support Dynegy direct sales reps, build strong customer relationships, win new and renewal customers to reach organizational goals and objectives.
- Access and working knowledge of Dynegy utilities (access portals, look up info, request usage, etc) for Illinois, Ohio or Pennsylvania
- Provide Salesforce support based on case-supplied criteria (terms, product, etc) from sales agents
- Order and/or estimate usage from utilities when needed
- Upload LDCs into Salesforce
- Build, submit and monitor quote progress
- Add margin, book and follow-up to contract based on seller input
- Communicate with sales agents via Salesforce chatter
- Communicate with teams (Credit, Legal, Structured Transactions, Price Desk, Retail Contract Mgmt, etc)
- Provide troubleshooting support to all sales channels (quotes fail to price, insufficient usage, missing details necessary to price, etc)
- Work with Vistra Technology and support teams
Key Metrics
- Able to manage, prioritize and complete support-related requests from sales executives
- Ensures adherence to regulatory and government guidelines in maintaining customer accounts
- Ensures an accurate and timely process for maintaining customer account information and closing pricing transactions
- Strong communication, interpersonal and written skills required
- Strong Excel, Word and Outlook skills required
- 2 – 3 years in a data analyst or sales support role preferred
- Experience using Salesforce preferred