Description:
The Sales Supervisor works closely with the Store Manager to learn all aspects of running a store. As a member of the Management Team, the Sales Supervisor provides outstanding customer service, achieves sales volume, adheres to Oakley's visual presentation standards and maximizes profits by controlling expenses and protecting company assets. The Sales Supervisor works with the Store Manager in providing guidance, direction and development to the store team in order to achieve all revenue, profit and customer service goals.
MAJOR DUTIES AND RESPONSIBILITIES
- Delivers excellent customer service and demonstrates a high degree of professionalism.
- Achieves high levels of sales performance and results.
- Assists the Store Manager with training and managing all employees in execution of daily tasks and to maximize sales.
- Assigns employees to specific duties and assists with work schedule assignments by following the payroll matrix.
- Maintains compliance with corporate communications by overseeing preparation of merchandise, displays and presentations.
- Coordinates merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
- Assists the store team in maintaining the store's visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
- Exercises judgment and discretion alone, and in conjunction with the Store Manager in the day-to-day operations of the store.
- Oversees compliance of all staff with established company policies, procedures and standards.
- Any other tasks as assigned from time to time by Store Manager.
BASIC QUALIFICATIONS
- 2+ years of retail sales experience within a specialty environment
- 1+ year of retail management experience
- Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays
- Strong communication skills (verbal & written), including strong relationship building skills
- Ability to develop and train staff, build relationships and utilize skills of staff
- Ability to be on your feet most of the day or moving on the sales floor or stock room
- Ability to maneuver merchandise and lift up to 40 lbs.
- Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis