Description:
The Sales Strategy and Operations Sr. Director, reporting to the SVP & MD of North America, is responsible for leading and managing the sales operations team for North America, including processes, data, and insights across all sales business segments. The data driven role will oversee the development and implementation of sales strategies, plans, and insights to drive revenue, growth, operational efficiency, and a deeper understanding of the business for strategic discussions and decisions. The role will also provide insights and recommendations to senior leadership on sales performance, trends, and opportunities.
Key Responsibilities:
- Lead and coach a team of sales operations managers and analysts to support the sales organization in achieving its goals and objectives.
- Design and optimize the sales operations processes, systems, and tools to enable sales productivity, accuracy, and alignment.
- Establish and monitor key sales metrics, dashboards, and reports to provide visibility and insights into sales performance, pipeline, and forecasting.
- Manage and optimize the use of CRM systems and tools to ensure accurate and timely sales data, reporting, and insights.
- Partner with sales leadership, finance, marketing, and other cross-functional teams to ensure alignment and collaboration on sales planning, budgeting, compensation, and incentives.
- Drive the adoption and compliance of sales policies, procedures, and best practices across the sales organization.
- Identify and implement sales operations improvement initiatives and projects to enhance sales effectiveness and efficiency.
- Manage the sales operations budget and resources to ensure optimal allocation and utilization.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Required Qualifications
- Bachelor's degree in business, finance, or a related field. Master's degree or MBA preferred.
- Minimum of 10 years of experience in sales operations, data analytics, finance, revenue operations, or business operations in a technology or managed services company.
- Proven track record of leading and developing high-performing sales operations teams and delivering results.
- Strong knowledge and expertise in sales operations processes, systems, and tools, such as CRM (Salesforce), sales forecasting, sales analytics, sales compensation, and sales enablement.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate with senior stakeholders and cross-functional teams.
- Strategic, analytical, and problem-solving mindset, with the ability to drive data-driven decisions and actions.
- Agile, adaptable, and customer-oriented, with the ability to thrive in a fast-paced and dynamic environment.
- Expert excel skills, Power BI, and PowerPoint capabilities.