Sales & Service Representatives

Description:

As a Sales & Service Representative you will deliver quality service and insurance recommendations to current and prospective Markel customers. This is a combined service and sales role with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided and there is no outbound cold calling.
 

• Omaha NE
• Henderson, NV
• Richmond, VA
• Pewaukee, WI
   

Responsibilities include:
 

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
• Strive for first call resolution in order to provide "best in class" service.
   

CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Qualifications/Skill Sets:
 

• Ability to work in a fast-paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once.
• Willingness to learn new material and systems/applications.
• Accountable and reliable.
   

Requirements:
 

• Property/Casualty Insurance License required
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required.
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar and multi-tasking skills
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.