Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
Balance high volume with high-quality customer and member experiences
Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.