Increase quarterly operations project completion rate from ~70% to ~90%
Design, implement, and operationalize Tecton’s post-sales process (e.g. customer lifecycle and use-case lifecycle stages & gates in Salesforce)
Build detailed post-sales reporting and dashboards to draw actionable business insights
Formulate a detailed customer health methodology and operationalize this metric across the organization, from executives to customer-facing roles
Improve current use case process and reporting, and enable the organization on expectations and how to leverage key insights
Iterate and improve upon consumption tracking and data-driven segmentation; partner with the functional leadership to formulate segment-based strategy/action plans
Own and manage repository of customer value stories; partner with marketing to distribute this for FY25 campaigns
Craft Tecton’s Quick Start Solution package as our standard operating blueprint to get customers up and running fast – this must be data-driven based on learnings from our successful customers
Be a strategic partner to Ryan A. to support weekly/bi-weekly/monthly cadences and short/long-range planning
Build operational resiliency and support pre-sales execution efforts when needed depending on needs-of-the-organization, including SDR playbook/dashboard, reinforcing pre-sales process, etc
Competencies
Self-starter: As a fast-growing startup, we believe in a self-starter mindset. You proactively identify gaps in business strategy and operations and prioritize what to solve with your team; you do not wait to be told what to do
Excellent communication skills: Delivers messages in a clear, compelling, and concise manner. Actively listens and checks for understanding and can articulate complex messages in a way that is broadly understandable
Extreme ownership: Takes equal ownership of the successes and failures of achieving operational maturity. Keeps internal customers and goals on track, with extreme ownership of the next steps and timelines
Work ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard
Adaptability: Willingness to take on a multitude of challenges in a highly technical landscape covering data ingest/upserts and cleanup for various modeling & reporting
Role mastery: Understands the broad aspects of the GTM process (Marketing, Sales, Post-Sales/Customer Success), reporting, forecasting, and insights. This is a combination of knowledge and skill informed by prior experiences: knowledge about common operations challenges, the skill to apply that knowledge, and the confidence to take action informed by past experiences
Systems knowledge: Experience and deep understanding of GTM systems (Salesforce - don’t have to be admin but you’ve used to pull and edit data), Outreach, LinkedIn Sales Navigator, ZoomInfo, etc.). Knowledge of Hubspot is nice to have
Data-driven problem solver: Someone who bases their solutions and conclusions on data rather than a feeling or assumption. They make strategic decisions based on data analysis and interpretation