Description:
Back-office support position within the USMCA OE-Sales Department providing support to the Director and Account Managers in the maintenance of all sales processes, projects and systems. Provides the Sales team with analysis of sales reports, customer and market data, while also working with Sales Excellence to optimize current systems and processes for improved efficiency.
Essential Duties and Responsibilities:
- Manages all contract terms and conditions, price maintenance, purchase orders, product specific changes and changes to sales master data in VDS/SAP.
- Maintains all parallel sales systems, e.g., forecasting, budgeting, sales planning, audits, records of agreement while ensuring that all information is provided by the Account Managers.
- Works directly with Sales Excellence on the development and implementation of continuous improvement measures that lead to greater efficiency in back-office sales process and systems.
- Communicates with internal departments such as Logistics, Operations, Engineering and Program Management regarding planning and forecasting needs for the Sales Department.
- Is the project lead from Sales in the preparation of all required information for external audits such as ISO and IATF and customer questionnaires with support of Director, Sales.
- Updates monthly KPI reporting for Sales Department to ensure compliant to necessary sales processes.
- Acts as the primary interface for Account Managers located outside the Hamilton Plant. Helps to have questions answered regarding decisions and events.
- Performs all other duties and responsibilities as assigned.
Your Profile
Qualifications & Experience:
- Bachelor's degree in Business or related field.
- Knowledge of reporting, configuration and best practices within a CRM solution; experience with SAP is a plus.
- Strong analytical skills and results orientation.
- Effective communication, both verbally and written, shares information and knowledge and engages in crucial conversations with a sense of urgency.
- Comfortable with engaging, working and collaborating at all levels of the organization.
- Proven ability to stay very organized, work with other colleagues in a fast-paced environment.
- Possesses and displays a collaborative, positive mindset with a can-do attitude, and takes ownership - delivers what is expected, tackles challenges and goes for it with passion!
- Possesses and demonstrates strong planning, organizational and follow up skills.
- Detailed knowledge and use of Microsoft Office.
- Demonstrated skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner
- Demonstrated ability to use product knowledge to makes excellent decisions that result in improved customer satisfaction and is looked upon by others as resource for that knowledge.
- Demonstrated ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customer's situation.
- Ability to contribute knowledge and information to assist the team, especially in the problem solving process. Resolve any interpersonal issues that arise that may jeopardize team successes.