Description:
Duties and Responsibilities:
- Develop and execute a business plan and strategies to maintain existing customers, attract new customers, and increase sales volume and profitability.
- Ensure exceptional customer service to existing key accounts.
- Review and approve orders within established guidelines to ensure accurate information is being provided to customers.
- Manage the day-to-day sales activities, providing leadership to the sales team.
- Coordinate communication across departments (Accounting, Warehouse, Purchasing, etc.) to facilitate a smooth operational process in coordination with the Director of Operations.
- Work with Accounting to manage cash flow, financial reporting, and revenue/expenses.
- Provide continuous training and ensure the department complies with all company policies and guidelines in coordination with the Director of Eastern Region of Sales and Director of Operations.
- Improve product knowledge and sales skills through ongoing training for all sales personnel.
- Review sales activity of existing office accounts, analyzing sales and operational records, reports, profitability, and overall strategy for the sales department.
- Acts as a company representative and attends trade shows. Creates and implements sales opportunities through seminars, open houses, trade associations, etc. to generate new business.
- Provide sales quotas to sales representatives.
- Prepare and host weekly sales meetings.
- Lead the sales team by determining customer pricing, discounts, incentives, etc., and creating individual sales action plans for each sales representative.
- Oversee the development and maintenance of sales quarterly action plans.
- Motivate, coach, and mentor the sales team, building a positive and productive work environment.
- Organize and coordinate operations in ways that ensure maximum profitability and productivity.
- Contribute to the company’s overall success by fostering teamwork and collaboration among team members.
- Hire, train, develop, and evaluate new employees in coordination with the Director of HR, Director of Eastern Region of Sales, and Director of Operations.
- Travel as required.
- Other duties as assigned.
Skills & Abilities:
- Strong leadership skills with the ability to motivate and direct the sales team to achieve sales goals.
- Proficient in proven sales strategies and methods.
- Visionary and forward-thinking mindset to create new sales strategies.
- Detail-oriented and goal-focused with excellent time management skills.
- Proven interpersonal skills and the ability to build rapport with customers and coworkers.
- Self-motivated, reliable, and able to communicate effectively with the sales team and coworkers.
- Ability to work under pressure and meet sales targets.
- Excellent initiative, self-discipline, and decision-making skills.
- Strong coaching and mentoring skills, with the ability to build a positive and productive team and work environment.
- The ability to effectively learn and utilize new software applications as needed.
Qualifications and Experience:
- At least five years of sales experience in the entertainment field and/or retail/customer service-oriented positions.
- 5 or more years in a leadership role managing sales representatives.
- Proficiency in Microsoft 365, experience with Salesforce or other CRMs are preferred but not required.