Sales Coordinator

Description:

Strategic Accounts Sales Coordinator is a trusted advisor for the Strategic Accounts sales team and customer base. The SASC works to maintain a comprehensive understanding of Ritchie Bros. systems to enable the compilation of complex data to develop actionable steps that will optimize processes, results, and the customer experience.

In this role you’ll:

• Collaborate with internal and external stakeholders to ensure optimized customer experience.

• Work closely with Strategic Account Managers (SAMs) to retain relationships and build customer loyalty.

• Ensure all organizational and operational tasks are completed according to company standards.

• Maintain a comprehensive understanding of Ritchie Bros. insights, services, and transactional solutions.

• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

• 2+ years of experience within the following: High-profile customer engagement / Sales effectiveness / Project Management

• Bachelor’s degree or equivalent demonstrated work experience

• Understanding of legally binding contractual language and terminology

• Advanced level understanding of MS Office and Adobe products:

  • Import/export of data, mail merge

  • Excel: basic formula creation, pivot tables, and vlookup

  • PowerPoint: creation of presentations

  • Outlook: create address books, groups, auto-response, mail rules, shared mailbox, calendar, and task management

  • SharePoint: navigation and functionality

  • Teams: chat functions, calls, & meetings

  • Adobe: editing & digital signatures

This job will require:

• Partner with Strategic Account Managers on cross-selling activities to support growth of the customer’s portfolio.

• Resolve customer questions and concerns relating to solutions menu.

• Prepare contractual agreements between Ritchie Bros. and customers for products or services.

• Manage sensitive and confidential information.

• Facilitate insights, services, and transactional solutions.

• Identify internal business partners and act as a liaison for Strategic Accounts.

• Proven ability to exercise independent judgement in a high volume, high pressure, deadline driven environment.

• Interpersonal skills to interface effectively with the necessary stakeholders.

• Capacity to analyze system ability to complete customer requests.

• Proactively identify areas of risk in project execution to management and escalate as appropriate.

• Work collaboratively with other team members from different disciplines and backgrounds.

• Excellence in professional verbal and written communication skills.