Sales Associate

Description:

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process in a transparent way

Assist patients with merchandise selection, fitting frames, and dispensing eyewear

Solve visual problems or challenges for customers

Managing customer transactions at time of purchase

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems

Assist other retail associates with difficult and complex areas of customer product needs and prescriptions

Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager
 

Typically Has The Following Skills Or Abilities

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrate ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment