Sales Associate

Description:

Under supervision, the Sales Associates (part-time/as needed) are responsible for fulfilling the FAMSF Museum Store mission statement; in particular, to educate and serve a varied audience and to provide exceptional customer service, creating a positive experience for Museum visitors by keeping informed about products offered for sale and promoting the Museums’ activities and programs. Processes sales transactions, stocks inventory, maintains displays, and keeps stores clean, neat, and organized. Upholds all Museum Stores Policies and procedures at all times, and possesses an understanding of museum store products. Contributes to a positive work environment and performs other duties as assigned.

Typical Duties and Responsibilities:

• Greets and courteously offers assistance to all customers. Actively sells and offers assistance to customers using the FAMSF Approach. Achieves and/or exceeds weekly, monthly, and annual sales and product goals.

• Takes initiative to learn about all products and recognizes customer cues in order to assess their needs and enhance their museum experience through delivering product knowledge and suggestions to attain sales.

• Prepares the store for opening by counting cash drawers, ensuring POS equipment is properly working. Replenishes supplies, bags, and materials at each cash wrap. Maintains a neat and orderly POS station.

• Accurately rings all purchases and collects payment, ensuring all customers have a quick and efficient cash wrap experience while following museum guidelines. Accurately opens and closes cash tills.

• Maintains orderly display of goods per visual standards. Restocks merchandise by bringing product from the stockroom onto the sales floor throughout the day.

• Closes stores by reconciling cash drawers with sales and tender figures. Recovers stores by restocking and returning all merchandise to its proper place and ensuring visual standards are maintained.

• Responds to customer questions and concerns in a positive and solution driven manner. Takes phone and special orders and assists with customer holds, online store fulfillment, store pick-ups and other customer service needs as required. Assists with packing and shipping as assigned.

• Assists with receiving and unpacking shipments and deliveries, ticketing merchandise, placing protective jackets on books, rolling posters, and shrink wrapping products as required.

• Sells, supports, and communicates all museum store initiatives, memberships and promotions to customers. Educates and promotes current and upcoming exhibitions to all visitors. Captures emails from customers and actively promotes museum programs such as store special events and educational events.

• Vigilantly protects merchandise and monies from theft or damage through quality engagement and immediately brings to the attention of the supervisor any potential loss prevention issues, whether caused by internal staff or external visitors.

• Maintains cleanliness of store. Dusts and cleans cash wrap, display shelves, and displays throughout the day. Responsible for maintaining bags, register tape, tissue, bookmarks, and all cash wrap necessities in an organized and neat manner daily.

• Works in any store location as assigned, including the museum store, the special exhibition store, the stockrooms, and the Egbert warehouse.

• Performs other duties as assigned.