Description:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What You'll Be Doing
- Oversee the training and development of a team of Route Service Representatives
- Respond to service requests
- Negotiate customer contract renewals
- Build strong relationships with your customers and team
- Work closely with all other leadership and management team members to provide the best customer service and product programs
- Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Qualifications
What we're looking for:
- A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
- Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
- An individual ready to learn and work to become a customer service and loyalty expert
- High school diploma or GED, some college is a plus
- 21 years of age
- Valid non-commercial driver's license in the state of residence
- Reliable transportation
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Communication and language skills
- Basic computer proficiency
- Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred