Description:
Responsible for the oversight, leadership and achievement of results for multiple Retail Store locations. Directs all aspects of daily operations; leading the team and driving the business. Provides strategic vision, leadership and general management skills for both short- and long-term success. Key responsibilities include store operations, financial management, human resources, control of inventory and training & development. Maintains control-related standards and procedures. Builds and retains motivated, high performing teams through effective leadership of line management.
Essential Duties and Responsibilities:
- Financial – Sustains growth through financial stewardship & fiscal responsibility.
- Executes retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for multiple Retail Store locations.
- Spends time in the stores with retail teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies.
- Coordinates with Store Managers to define objectives and goals by constantly developing innovative and cost effective product generation; monitors product levels daily to achieve bottom line sales budget against targets.
- Works with the Regional District Director to generate ideas about future retail activities to ensure a cutting edge strategy; maintains up-to-date knowledge of the market place, competitors and trends.
- Partners with Retail Leadership to facilitate the annual budget process.
- Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations.
- Partners with HR Business Partners to ensure people management goals are achieved and issues are satisfactorily resolved.
- Ensures store locations deliver excellent customer service to donors and customers.
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
- Partners with community businesses and organizations to promote Goodwill mission.
- Serves as a Goodwill ambassador to the community.
- Operational Excellence – Implements strategies to maximize resources and infrastructure.
- Ensures that store leadership is well-trained and fulfill their duties and responsibilities.
- Coordinates efforts among locations to allocate donations, team members, and leadership to maximize area performance.
- Ensures the district complies with all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
- Must have reliable transportation to visit each location regularly (at least once a week) to teach, train, and inspire.
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
- Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team.
- Leads the district in building a strong sales management culture; spends time coaching store leadership, identifying skills and opportunities for development; provides advice and guidance on issues. Identifies top talent through interviews and hiring to ensure the organizations capability to deliver on its goals.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Store Managers.
- Ensures that store leadership effectively manages performance of team members.
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Plays critical role in driving company culture change efforts and change management processes.
- Coordinates efforts with various Goodwill divisions, as needed.