Description:
Please note: To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.
- Maintain working knowledge of all Guest Services Associate (GSA) job responsibilities and functions including daily admissions, membership sales, Gift Shop and Café operations
- Assist the Retail Manager in leading the GSA team, ensuring that staff members capitalize on sales opportunities and deliver outstanding guest service
- Support training and shadowing for new GSA staff
- Communicate with department Managers to ensure all cafe and gift shop opening and closing tasks are completed daily by GSA team
- Monitor Guest Services staff for adherence to established cafe and gift shop inventory practices including receiving shipments, pricing merchandise accurately, and processing all shipment paperwork appropriately
- Ensure retail storage areas, merchandising units and public spaces are clean and orderly at all times
- Support GSAs cashiering in café and gift shop by listening for radio calls and visually monitoring line for additional assistance
- Ensure all Guest Services Associates are engaged in maintaining outstanding retail conditions and visual merchandising standards
- Communicate with Retail Manager about stock needs and guest requests
- Assist the Retail Manager with receiving shipments and communicating order discrepancies as needed
- Assist with stock orders including occasional communication with vendor representatives
- Assist Retail Manager in monthly processing of waste/damaged logs, and various retail reports as assigned
- Participate in physical inventory counts annually, and cycle counts as assigned by Retail Manager
- Support front desk operations as necessary
- Report staff behavior and training needs to Retail Manager
- Actively address guest complaints and work to improve overall guest experience
- Maintain knowledge of all Museum programming, special events and exhibit schedules
- Coordinate with and support volunteers through the Museum
- Other duties as assigned
Requirements:
- Basic knowledge of retail and foodservice operations
- Demonstrated leadership experience; supervisory experience preferred
- Strong commitment to Museum’s standards for guest service
- Ability to communicate with guests and co-workers in a direct, respectful, and confident manner
- Ability to work effectively and accurately in a fast-paced environment while maintaining excellent customer service
- Clean, neat and professional appearance
- High School Diploma or GED required
- Minimum of 18 years of age
- Bilingual (Spanish/English) a plus
- Familiarity with museums or similar institutions admissions or retail operations and experience working with volunteers a plus