Retail Sales Leader

Description:

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
 

Responsibilities

Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader , in our Ice Blocks Guideshop .

A Lead Guide is our version of a retail sales leader wh o is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting . At Bonobos , we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men's clothing, for every guy, for every occasion, with clothes available to try on at our retail G uideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store . D on' t t hin k trad itional retail; what w e'r e buil ding you h aven ' t seen befor e.

Key Responsibilities
 

• Deliver an exceptional customer experience and maximize personal sales results
• Coach Guides during scheduled shifts to provide an exceptional customer experience
• Execute closing and opening Guideshop duties as a ssigned
• Act as the leader and take on management responsibilities when the Guideshop Manager is not available
• Support expense budget, payroll control and procedural compliance for Guideshop
   

Required Experience & Qualifications
 

• Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
• Consistently achieve personal and overall store sales goals
• Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
• Knowledge of men's fashion, fabrics, styles and fit