Retail Sales Associate For The Museum Store And Museum Café

Description:

DUTIES/RESPONSIBILITIES:

• Customer Service: Provide friendly and attentive customer service to museum visitors and café patrons. Answer questions, provide information about museum exhibits and events, and ensure visitors have a memorable experience.
• Retail Sales: Open and close the museum store/Nook when scheduled. Manage the retail area within the museum, including operating the cash register, processing sales transactions accurately, and assisting customers with purchases. Maintain a well-organized and visually appealing retail space.
• Product Knowledge: Demonstrate a comprehensive understanding of museum merchandise, such as books, postcards, souvenirs, and other related products. Offer knowledgeable recommendations to customers based on their interests and preferences.
• Café Operations: Assist in the day-to-day operations of the museum café, including preparing beverages, serving packaged foods, and maintaining a clean and hygienic café.
• Food Handling and Safety: Adhere to food safety guidelines and best practices when handling and serving food items. Ensure all food items are stored and served according to the highest standards.
• Inventory Management: Monitor inventory levels of retail products and café supplies. Restock shelves and inform management of low stock levels.
• Upselling and Promotions: Proactively promote museum memberships, special exhibits, and events to visitors to enhance their museum experience and increase revenue.
• Cash Handling: Responsible for handling cash, processing payments, and providing accurate change. Maintain cash register accountability and follow cash management procedures.
• Cleanliness and Maintenance: Keep the retail area, café, and associated workspaces clean, organized, and presentable at all times.

QUALIFICATIONS:

• Previous Retail Experience: Prior experience in retail sales, customer service, or a similar role is preferred.
• Customer-Focused: Strong commitment to providing exceptional customer service and creating positive interactions with visitors.
• Passion for Art/Culture: A genuine interest in history and/or literature is preferred.
• Communication Skills: Excellent verbal communication skills and the ability to engage with diverse groups of people.
• Computer Skills: General knowledge of computer operations and experience working with a retail point of sale.
• Multitasking: Capable of handling multiple tasks efficiently and maintaining a high level of attention to detail.
• Team Player: Willingness to work collaboratively with other team members and contribute to a positive work environment.
• Flexibility: Availability to work weekends, holidays, and some evenings, as museum hours and events may require.
• Ecommerce: Experience working with ecommerce (Shopify) a plus.