Description:
As the Retail Operations Analyst II you will be responsible for, but not limited to, learning, and supporting the products we sell, applicable tax rules, regulatory compliance requirements, and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. As the Analyst II you will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third-party vendors, both independently and in a team, environment as needed, to provide best in class customer service for our internal and external customers.
- Manage all retail invoicing and validation aspects for Engie’s Retail C&I (Commercial & Industries) customers
- Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues
- Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties
- Apply business judgement in dealing with customer issues, billing problems, and data requests
- Develop strategic data analysis in support of operations and quality improvement initiatives
- Implement new measures to improve quality control process for outgoing invoices
- Monitor changes to billing determinants and incorporate into billing process
- Research and correct discrepancies between our internal data warehouse and external billing system
- Provide data collection and reporting assistance during internal and external audits
- Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded
- Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes
- Assist manager on various projects that involve system enhancements, product development, and market changes
- Achieve excellence by delivering on key performance indicators (KPI’s)
- Train new team members and constantly review the training materials to ensure these documents are updated and relevant
What You’ll Bring
- Bachelor's degree in Business or related field
- Minimum of 2 years of analytical experience in a business environment