Description:
The Retail Associate will be responsible for daily operations of the 9/11 Memorial & Museum store, carts (outdoors) and pop up shops- providing a safe, informative, and meaningful visitor experience.
ESSENTIAL FUNCTIONS
- Accurately handles cash, processing of credit cards and follows all financial policies.
- Arrives to work on time and work scheduled shifts.
- Must be able to work weekends (both Saturday and Sunday) and a flexible work schedule including mornings and evening shifts.
- Adheres to uniform & cell phone guidelines for all locations.
- Maintains a professional, safe and secure environment for guests and staff.
OTHER RESPONSIBILITIES
- Provides an enriching and excellent guest experience to all guests
- Be attentive to guests needs and aware of surroundings when on the sales floor.
- Upsells current promotions and ask for donations using proper verbiage when on register.
- Shares product stories when interacting with guests to educate them.
- Remains mobile, interact with guests and stay productive.
- Assists with physical inventory and cycle counts throughout the year.
- Assists with accurately processing of incoming deliveries, unpacking, counting and replenishment.
- Receiving goods shipped against P.O. and ensures that receiving reports are clear and accurate.
- Communicates discrepancies found when processing deliveries, prior to items placed on the sales floor.
- Confirms that products are represented in a compelling way that is consistent with visual guidelines.
- Assures Loss Prevention awareness to protect the store from internal and external shortage.
- Maintains all work areas, lockers, back office, stock room, clean and organized, free of empty boxes and trash.
- Accurately operates the POS system and its functions, including ringing up items correctly.
- Ensures accuracy when handling cash to avoid overages and shortages
- Communicates timely any POS errors that came up during a transaction.
- Ensures proper care of all 9/11 museum store property; ipads, iphones, walkies, scanners, donation boxes…etc.
- Required to work both indoor and outdoor locations.
- Adheres to company policies and procedures, standards and practices, regulatory compliance, and company directives including dress code and attendance.
- Follows request time off and blackout guidelines.
MISSION EXPECTATIONS
VOLUNTEER REQUIREMENT
- Participates in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
- Assists with other special projects and events in support of all 9/11 Memorial and Museum, as assigned.
QUALIFICATIONS/SKILLS REQUIREMENTS
- HS diploma/GED and minimum of 3 years’ experience in retail store sales
- Excellent customer/guest service skills
- Visual display skills a plus
- Proven cash handling skills
- Highly responsible, reliable and accurate individual
- Proven ability to have a take charge initiative
- Takes pride and ownership in the position and property (behavior not skill)
- Ability to work both as part of a productive team and independently
- Must be familiar with POS systems
- Fluency in one language other than English a plus