Description:
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
The Regional F&I Director will support and develop the F&I consultants, ensuring profitability, compliance, and revenue growth for the western region.
What will you do?
- Support F&I activity within the region.
- Collaborate with General Managers (GMs) to optimize Finance and Insurance (F&I) department performance, focusing on Production per Vehicle Retailed (PVR) and product penetrations.
- Partner with GMs to recruit new staff and minimize turnover in the F&I department.
- Ensure effective onboarding and training for new hires.
- Assist GMs in evaluating and managing the F&I department.
- Ensure adherence to all compliance policies and report any violations to the GM and National VP of Finance and Insurance.
- Stay updated on federal and state regulations, including Red Flags, OFAC, Privacy Notice, credit applications, and safeguards.
- Ensure all F&I staff are ACE certified.
- Ensure new Finance and Insurance consultants are trained on company policies and systems, including but not limited to: F&I product training, Darwin menu training, and digital contracting training
- Continuously improve the skills of F&I staff through organized training sessions, including boot camps, Focus Meetings and Development visits.
- Actively take part in T/O to F&I training as needed, among other sales/FI training
- Help with deal closures and resolve any issues with unresolved spots or Contracts in Transit (CITs).
- Maintain strong relationships with lenders to meet their expectations.
- Assist with desking practices and deal flow management.
- Ensure minimal product leakage and maximize relationships with Assurant by working closely with their field force.
- Monitor and resolve any Customer Satisfaction Index (CSI) issues.
- Provide regular reporting to General Manager, Market Director, and other stakeholders to include activity detail, accomplishments, insights and other evaluations.
- Perform all other duties and special projects as assigned
What are we looking for?
- Bachelor's degree required, Master’s preferred
- Extensive knowledge and experience within Automotive Retail and general knowledge of areas, departments and/or function(s) within and across other disciplines
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- Actively work with accounting to ensure deal cutoffs are being met, costs are set-up properly and F&I is being a good partner.
- 8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred
- Thorough understanding of federal and state regulations affecting automotive finance, including Red Flags, OFAC, Privacy Notices, and credit application
- Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure
- Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function
- Optimizes the talents of team members for the strategy of the business
- Make appropriate course corrections when executing the strategic plan
- Successful team building