Description:
Vertiv Westerville, Ohio is hiring a Regional Customer Service Representative to collaborate with Sales partners to create and manage orders, handle order changes, and communicate with customers and stakeholders. This role is responsible for managing the workflow from the moment a sales quote becomes an order until the invoice is approved and paid by the customer. Additionally, the Coordinator will oversee invoice generation and ensure seamless order processing.
Responsibilities
- Coordination with the planning team to schedule production dates.
- Communicate with customers and process partners regarding order status, changes to schedule, or issues to resolve.
- Proactive management of customer needs through communication and problem resolution.
- Utilizes problem-solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
- Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
- Participates and gives input in process improvement activities utilizing the Vertiv Operating System
- Completes tasks as assigned to support Sales Offices
- Manages periodic close process, ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
- Manages project financial closeout along with the project team. Ensure that invoices match purchase orders and change orders.
- Supervises current projects and coordinates with team members to keep workflow on track.
- Manage project-related paperwork by ensuring all necessary materials are current, properly filed, and stored.
- Assist with all internal and external audit requests
Qualifications
Minimum Job Qualifications:
- Minimum of 2 years of sales experience
- Excellent customer service skills
- Professional communication skills, both written and verbal
- Excellent organizational, analytical, and interpersonal skills
- Detail-oriented
- MS Office proficient
- Ability to work and multi-task in a fast-paced environment