Description:
CGI Federal is looking for a Receptionist for the Baltimore, MD office. CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. This is a great working environment with many great benefits offered by CGI focused on ownership, listening, recognition, health and well-being with paths to possible Industrial Security related work.
Your future duties and responsibilities
- Greet employees and guests in a friendly and professional manner.
- Assess and address all inquiries/requests and forward appropriately.
- Answer phone in a professional and courteous manner and use proper phone greeting techniques. Address callers' requests and/or takes appropriate messages.
- Maintain accurate and complete sign in/out procedures for visitors and/or vendors.
- Establish and monitor effective tracking of cubicle and office master keys.
- Coordinate Meetings, to include conference room set up, ordering of meals; printing of meeting material, ensuring AV equipment is set up and working properly.
- Track and approve conference room requests for meetings; maintain master calendar of events for common area space.
- Inventory, order and stock office supplies.
- Accept and deliver all incoming packages from USPS or carrier mail (Fed Ex, UPS, DHL, etc.)
- Prepare outgoing packages for pick-up; mail and/or fax documents as requested.
- Operate and troubleshoot office equipment including coordination of vendor support as needed. (E.g. Xerox)
- Ensure lobby area, kitchen/office stations, and conference rooms are neat and clean. Direct, coordinate and when needed supervise all relevant trade people for cleaning, repairs and maintenance to ensure a consistently clean and well maintained office. Escort facility service vendors.
- Address member facility complaints or issues in a timely manner.
- Determine when new procedures should be implemented, collaborate approval and implement alternative solutions to ensure a productive work environment with minimal errors/flaws.
- Log and track tickets in the property management and CGI Footprints system; for facility related issues.
- Work closely with Workplace Resource Management as it relates to facility issues and concerns.
- Act as the liaison between our facility and building management.
- Complete Security related training courses to bolster your security knowledge as a “gatekeeper” to a CGI Federal Facility.
- Other administrative duties as assigned by manager.
Required Qualifications To Be Successful In This Role
- Ability to communicate requirements and schedules for vendor services to members in a timely manner is a necessity. While core hours are normal business hours additional support may be required for occasional business meetings, repairs, maintenance and deliver/installs that require vendor access off hours and weekends.
- Exceptional interpersonal and guest service skills to build solid working relationships.
- Focused on customer service and the ability to maintain a high level of professionalism at all times.
- Strong communication skills, both oral and written.
- Excellent typing skills with high proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook.)
- Strong attention to detail and accuracy, displays flexibility to meet changing requirements, ability to professionally navigate through stressful situations and ability to manage multiple tasks simultaneously with confidence.
- Demonstrated experience managing confidential and sensitive information and conversations with diplomacy, tact, and professionalism.
- Great organizational skills.
- Effective time management skills, ability to prioritize and meet deadlines.
- Motivated with a consistent high energy level.
- Ability to work independently and a strong desire to take initiative and follow through on tasks.
- Creative and adaptable to introduction of new ideas and approaches.
- Ability to lift 50 lbs.
- High School Diploma or equivalent/ Degree in Business Administration desired but not required.