Description:
You will be tasked with ensuring that our products not only meet but exceed customer requirements and expectations. This role involves taking complete responsibility for all aspects of product quality and acting as the client’s representative for any customer issues related to the product. The Quality Engineer will work to enhance product quality by identifying and addressing non-conformances, with a focus on proactively managing customer satisfaction by delivering the highest quality thermal products in the industry.
Key Duties:
- Lead on product quality and reliability issues for the client’s System Cooling Products.
- Develop and implement processes to promptly address and resolve customer product quality issues.
- Define quality requirements at the shop floor level.
- Collaborate with shop floor management to identify failure modes and drive improvements.
- Ensure timely processing of any product non-conformances found during incoming or in-process inspections.
- Identify and eliminate cost drivers of quality, such as scrap and rework, within manufacturing.
- Communicate directly with shop floor work cells to enhance product quality.
- Partner with the service team for failure analysis activities, compile data, and reduce product failure modes.
- Drive CAPA related to product quality throughout the organization to ensure quick resolution of findings or non-conformances.
- Lead audits of processes and quality systems.
- Summarize and present product quality data to the Quality Manager on a monthly basis.
- Participate in the development of customer prototypes to ensure quality requirements are met.
- Mentor the organization in advanced problem-solving techniques (8D, 5Why, DMAIC).
- Define inspection processes, requirements, frequency, and sampling internally and through sub-tier suppliers.
- Drive improvements at key and critical suppliers to ensure high-quality incoming materials.
- Provide support to customers across different time zones.
- Be willing to travel up to 10% domestically and internationally as required.
- Advocate for lean principles and 6S.
Requirements:
- A bachelor’s degree in an appropriate discipline and 3 years of relevant experience, or, in the absence of a degree, 8 years of relevant experience.
- Experience with torch brazing, assembly-based manufacturing, lean, Six Sigma, and 6S. Plumbing and refrigeration experience is a plus.
- Experience in an ISO9001 quality environment, with AS9100 quality environment experience being a plus.
- Strong interpersonal skills, with the ability to work with and manage both suppliers and internal customers.
- Proven track record of leading multiple projects while working with stakeholders across multiple functions.
- Strong troubleshooting skills.
- Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.
- Core skills/tools should include Microsoft Office, 8D problem solving, GD&T, Six Sigma, Minitab (statistical analysis), SPC, APQP/PPAP.
- Experience with the implementation of statistical methods and their application, such as capability studies, gage repeatability and reproducibility (gage R&R), X-bar and R charts, is a plus.
- Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting electro-mechanical parts is desirable.