Description:
As a Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary – join our Lovesac Retail Team!
What You’ll Do:
- Actively engage with customers using our Lovesac selling techniques.
- Achieve personal sales goals and key performance indicators.
- Provides attentive service to all customers and builds customer loyalty.
- Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
- Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
- Conduct customer outreach using company provided tools and communication methods.
- Quickly identify and resolve customer issues, ensuring a positive shopping experience.
- Maintain a welcoming and visually appealing store by following visual merchandising standards.
- Oversee store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
- Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
- Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
- Meet or exceed individual sales goals and key performance indicators.
- Perform other duties as assigned by Management.
Our Lovesac Values:
- Core Values: Top Ambition, Willing to Sweep Floors, Grit,
- Table-Stake Values: Positive, Passionate, Collaborative, Flexible, Self-Starting, Self-Aware, Candid, Empathetic, Inclusive, Insatiable Learners
Our Lovesac Core Competencies:
- Builds Customer Centricity
- Drives Remark-able Results
- Collaborates Effectively
- Makes Good Decisions
- Demonstrates Self-Awareness
Qualifications
Requirements:
- 18 years of age or older.
- High-School Diploma or equivalent.
- Minimum of 1 year of experience in a retail or customer service role.
- Able to work flexible hours including evenings, weekends and holidays.
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
- Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.