Description:
The Protective Services Officer (PSO) specializes in entry/egress control, behavior detection, and incident response. PSO’s protect visitors, staff, the collection, and the physical facility by patrolling their assigned posts and remaining alert at all times to detect suspicious or threatening behavior. As a highly visible member of the Museum staff, the PSO provides excellent customer service by treating visitors with respect, consideration, and tact while providing general information and guidance.
KEY ACCOUNTABILITIES
- Keenly observes and engages visitors to detect suspicious or threatening behavior.
- Monitors and controls entry and egress of assigned post.
- Denies access to TMA property when detecting a serious threat to TMA visitors, staff, or assets.
- Conducts searches of property to prevent the importation of unauthorized items and contraband.
- Maintains the highest level of professionalism in both behavior and appearance.
- Patrols assigned areas in a conscientious manner during public hours.
- Prevents unauthorized persons from handling, touching or otherwise tampering with the works of art.
- Reports observed, potential safety violations, critical incidents or unusual activity completing written reports as required.
- Performs opening and closing procedures to include unlocking and locking interior and exterior doors and performing gallery sweeps.
- Assists visitors by opening doors as they enter and exit the Museum and as required by emergency situations.
- Records daily inventory counts and monitors temperature and humidity in gallery spaces.
- Enhances the visitor experience by being polite, friendly and providing information in a responsive way.
- Handles security situations in a tactful manner while making every effort to ensure that visitors feel welcome.
- Responds to emergency situations in an efficient and effective manner by moving quickly as the situation requires; Administers basic first aid and CPR as needed in the event of an emergency.
- Performs light housekeeping duties required by assigned post.
- Uses computer-based technology such as email, electronic calendar, timekeeping and payroll systems and security video management system.
- Participates in departmental training and assists with new officer training and onboarding.
- Performs other duties as required.
RELATIONSHIPS
Reports to the Protective Services Supervisors and Protective Services Manager. May take direction from Protective Services Team Leads. Works closely with other members of the Protective Services team, special events and catering, programming staff, and others as appropriate. Interacts with customers in a friendly, positive and helpful manner.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- Minimum of 6 months experience in security, law enforcement, or military related position
- Experience working with the public
- Experience using computer-based technology
SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES
- Ability to work a varied schedule to include some evenings, weekends, and/or holidays.
- Excellent interpersonal skills with the ability to be diplomatically proactive.
- Ability to remain alert and focused, both during busy periods and when alone at assigned post.
- Willingness to remain current on Museum programming with the ability to respond to visitor inquiries.
- Physical ability to perform the following activities (including but not limited to): assist visitors with mobility issues upon entering and exiting the Museum; lock and unlock heavy, commercial overhead doors; prevent entry or exit of threatening visitors as needed; rapidly respond to anywhere on TMA property; stand for 8 hours.
- Obtains and maintains Heartsaver certification (CPR and AED). Certification must be obtained within six months of hire date.
- Must pass pre-employment criminal background check and physical exam to determine fitness for the physical demands of the position.