Protection Services Officer Ii

Description:

The Portland Art Museum (referred to as Museum) and PAM CUT // Center for an Untold Tomorrow invites applications for the position of Protection Services Officer (PSO) II. The Protection Services Officer II is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSO II’s work in various locations throughout the Museum including the lobby, control room, Mark building, and patrolling the campus. This role will be cross trained to work in different locations.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons on museum properties
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Conducts control room operations to include all emergency monitoring systems, intrusion detection systems and camera systems
• Communicate museum policies in a respectful manner
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Respond to medical related situations and incidents, will administer first aid, CPR, and NARCAN when appropriate (within certification and training limits)
• Operate and monitor the Museum’s security, fire alarm, and closed circuit TV systems
• Respond and remove visitors who are trespassing or exhibit harassment, discrimination, threatening, disrespectful or hostile behaviors
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations and conducts building sweeps during fire evacuations
• Dispatches PSOs to perform routine tasks and respond to requests for assistance when appropriate
• Initiate important notification functions via phone, email, radio or Alert Media
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
• Opening and closing the Museum
• Secures premises and personnel by patrolling internal and external property and access points
• Offsite patrols at locations such as RSG, PAM CUT, storage facilities, etc.
• Responds and investigates security breaches, incidents, and other alarming behaviors
• Provide backup support to lobby PSO
• Assists with training and development of new security staff members
• Loss and found management
• Process mail and oversee shipment and deliveries
• Helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”

  Required Knowledge & Skills

• Approachable demeanor with a people-first value
• Basic knowledge of security principles
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computers including word processing and email
• Prior security or similar experience in environments that include interactions with people suffering from mental illness and or under the influence of drugs/alcohol
• Effective problem solving skills