Description:
The Protection Services Officer I (PSO) is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSOI’s work in various locations throughout the Museum including the lobby, gallery spaces, special exhibits, gift shop/ cafe areas and patrolling. This role will be cross trained to work in these different locations and helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”.
Essential Duties & Responsibilities
- Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
- Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
- Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
- Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
- Customer service focus at all times
- Maintain gallery capacity and oversees crowd control primarily during high traffic events and exhibitions
- Resolve conflict using de-escalation techniques and upholding equity and inclusion values
- Removes and tresspasses visitors if needed from the campus who exhibit harassment, discrimination, threatening or disrespectful behaviors
- Communicating with law enforcement, fire departments and emergency medical personnel
- Initiating building evacuations
- Communicates important notification functions via phone, email or 2 way radio
- Document activity and write reports in a complete and concise manner
- Opening and closing the Museum
- Gallery inspections
- Responding to requests for assistance
- Assisting with the training of newly hired security officers
- Assisting with building evacuation procedures and sweeps during emergency situations
Secondary or Additional Responsibilities
- Utilize radio for department communications and other technology such as computer, iPad, etc
- Attend ongoing training and learning opportunities
- Promote and support institutional equity and inclusion goals
- Maintain confidentiality regarding the Museum’s proprietary information and operations
- Perform other related duties as assigned
Supervisory Responsibilities
Institutional Responsibilities
- Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
- Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
- Promote equity and inclusion goals and have a “people first” mindset