Program & Curriculum Manager

 

Description:

 

What you'll do here:
Course Maintenance and Development

  • Act as the liaison between instructors and the Content maintenance team on everything from minor updates to larger comprehensive updates as appropriate for each course.
  • Perform formal reviews of course content for relevance over time and ensure our courses represent current requirements, certifications, and industry standards.
  • Work as the subject matter authority on new course developments and course spin-offs.
  • Monitor trends in certification requirements and objectives.
  • Assist with development and review of programs, syllabi, goals, and objectives according to certification body and standards.

Product Operations Support

  • Support the product launch process, support new instructors, answer expert-level questions, and host webinars.

Roadmap Planning

  • Work to make sure that our courses are best in class and well-informed via short-, mid-, and long-term planning.
  • Perform competitor course reviews and collaborate with product team to understand and predict trends and participate in product strategy.
  • Work closely with product managers to complete product strategy documents, identify advisory board members, and preplan for examination changes, textbooks, and changes in other course assets.
  • Play integral role in all aspects of Advisory Board processes and in obtaining future course accreditation (if/when applicable).

Conversion Optimization and Business Development

  • Attend internal sales training to help our employees understand the course, the associated careers, and the value proposition.
  • Host webinars for prospective students to help them determine if enrolling is the right decision for them and write blogs or other copy regularly to build authority and SEO.
  • Support the Cengage Work cross-functional teams in efforts to maintain exam pass and course completion rates and obtain feedback from employers.
  • Participate in B2B customer-facing presentations to help drive adoption of the programs, build confidence, follow regulations, etc.
  • Serve as a connected resource in the industry to support B2B contacts for course evaluations and endorsements, advisor selection/support, and other community outreach.
  • Support the identification of potential externship providers.

Instructional Support

  • Understand instructor responsibilities and facilitate sessions for assigned students.
  • Support course instruction by reviewing discussion board posts, answering questions via student email or by phone when needed, grading student assignments, and giving feedback.
  • Review survey feedback, ratings, discussion area posts and communicate results and feedback to the instructors.
  • Maintain the success and appropriateness of the course by following up on support issues involving instructors.
  • Be accountable for understanding and communicating program details including all post-completion steps such as preparation tools for certification exams and job placement or externships.

Team Member

  • Participate in department activities (team meetings, projects, social activities), attend "run-the-business" meetings, and embody the Cengage Ethos and Credo.

Skills you will need here:
Required

  • Associate's degree
  • At least one of the following certifications: CPC (AAPC), CPB (AHIMA), or CBCS (NHA) (must provide copy of certificate upon request)
  • 3 years experience in Medical Assistant role
  • 1 year people management experience
  • 1 year of teaching experience in person and/or online
  • Experience creating student-facing educational content
  • Thorough, focused, and applies a collaborative approach to work
  • Willingness and ability to learn new technologies and platforms
  • Strong time management and organization skills
  • Comfortable with asynchronous and online teaching methods
  • Superior collaboration and communications skills!

Organization State of New Mexico
Industry Management Jobs
Occupational Category Program And Curriculum Manager
Job Location Albuquerque,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 1 Year
Posted at 2024-06-09 5:07 pm
Expires on 2024-12-22