Description:
What you'll do here:
Course Maintenance and Development
- Act as the liaison between instructors and the Content maintenance team on everything from minor updates to larger comprehensive updates as appropriate for each course.
- Perform formal reviews of course content for relevance over time and ensure our courses represent current requirements, certifications, and industry standards.
- Work as the subject matter authority on new course developments and course spin-offs.
- Monitor trends in certification requirements and objectives.
- Assist with development and review of programs, syllabi, goals, and objectives according to certification body and standards.
Product Operations Support
- Support the product launch process, support new instructors, answer expert-level questions, and host webinars.
Roadmap Planning
- Work to make sure that our courses are best in class and well-informed via short-, mid-, and long-term planning.
- Perform competitor course reviews and collaborate with product team to understand and predict trends and participate in product strategy.
- Work closely with product managers to complete product strategy documents, identify advisory board members, and preplan for examination changes, textbooks, and changes in other course assets.
- Play integral role in all aspects of Advisory Board processes and in obtaining future course accreditation (if/when applicable).
Conversion Optimization and Business Development
- Attend internal sales training to help our employees understand the course, the associated careers, and the value proposition.
- Host webinars for prospective students to help them determine if enrolling is the right decision for them and write blogs or other copy regularly to build authority and SEO.
- Support the Cengage Work cross-functional teams in efforts to maintain exam pass and course completion rates and obtain feedback from employers.
- Participate in B2B customer-facing presentations to help drive adoption of the programs, build confidence, follow regulations, etc.
- Serve as a connected resource in the industry to support B2B contacts for course evaluations and endorsements, advisor selection/support, and other community outreach.
- Support the identification of potential externship providers.
Instructional Support
- Understand instructor responsibilities and facilitate sessions for assigned students.
- Support course instruction by reviewing discussion board posts, answering questions via student email or by phone when needed, grading student assignments, and giving feedback.
- Review survey feedback, ratings, discussion area posts and communicate results and feedback to the instructors.
- Maintain the success and appropriateness of the course by following up on support issues involving instructors.
- Be accountable for understanding and communicating program details including all post-completion steps such as preparation tools for certification exams and job placement or externships.
Team Member
- Participate in department activities (team meetings, projects, social activities), attend "run-the-business" meetings, and embody the Cengage Ethos and Credo.
Skills you will need here:
Required
- Associate's degree
- At least one of the following certifications: CPC (AAPC), CPB (AHIMA), or CBCS (NHA) (must provide copy of certificate upon request)
- 3 years experience in Medical Assistant role
- 1 year people management experience
- 1 year of teaching experience in person and/or online
- Experience creating student-facing educational content
- Thorough, focused, and applies a collaborative approach to work
- Willingness and ability to learn new technologies and platforms
- Strong time management and organization skills
- Comfortable with asynchronous and online teaching methods
- Superior collaboration and communications skills!